Click the Toy Finder in the menu and answer a few simple questions or start with the play moment. Then check the verified age guidance and product details on the toy page.

Delivery typically takes 1–4 business days for items that are in stock and 9–15 business days for pre-order items. Please refer to the delivery timeframe shown on the specific product page to see the expected delivery timeline for your order.

Delivery costs:

• R89 for orders below R499
• R49 for all order values between R499 and R599
• Free delivery for all orders of R599 +

Once your order has been processed and shipped, we will email you an Aramex tracking number. Paste this number into the official Aramex tracking page to view your delivery progress and the latest available updates.

After receiving your tracking number, please contact Aramex directly if you need more information about the delivery time, courier updates or your parcel’s location.

Always follow the care instructions shown on the product page or packaging. Check whether the toy should be wiped clean, hand washed or machine washed before cleaning.

Check the toy for loose parts, tears or visible damage before use. Always follow the stated age guidance and supervise your child where required. This is also a
recommendation for all your other toys

The items included are listed on each product page in a dropdown with the name "What's inside". Please check the product description and selected variant before placing your order.

Contact our support team with your order number and the reason for your return. We will explain the next steps based on the condition of the item and our return policy.

You can contact us by email using the support button below. Please include your order number when asking about an existing order.