Questions you may have
Clear answers about choosing a toy, delivery, care and getting hold of us. If something is missing, email us and a real person will reply.
Which toy should I choose for my baby's current stage?
Open the Toy Finder in the menu and answer a few simple questions, or start from the play moment you need — grasping, tummy time or on the go. Then check the verified age guidance and the product details on the toy page before you order.
How long does delivery take?
Delivery typically takes 2–5 business days for items that are in stock and 9–15 business days for pre-order items. Each product page shows the delivery timeframe for that specific item.
How does the delivery work and how much does it cost?
R89 for orders under R499, R49 for orders between R499 and R599, and free delivery for orders of R599 and over. Once your order has been processed and shipped we email you an Aramex tracking number.
How do I clean and care for this toy?
Always follow the care instructions on the product page or the packaging. Check whether the toy should be wiped clean, hand washed or machine washed before you clean it.
What should I check before each play session?
Check the toy for loose parts, tears or visible damage before use. Follow the stated age guidance and supervise your child where required.
What is included in the box?
Everything included is listed on each product page in the dropdown called "What's inside". Please check the description and the variant you have selected before placing your order.
What is your return process?
Contact our support team with your order number and the reason for the return. We will explain the next steps based on the condition of the item and our return policy.
How can I contact Mysa Baby SA?
Email mysababysa@gmail.com. Please include your order number when you are asking about an existing order — it gets you a faster answer.
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